FAQs

Please go to our Contact page to see current hours

We have curbside pickup and delivery available every day that we are open.

We are CLOSED on: New Year’s Eve, New Year’s Day, Easter, Thanksgiving, Christmas Eve, Christmas Day, and July 4th

We have limited hours on: Memorial Day & Labor Day

The Rock Pile Return & Sales Policy

• Returns accepted within 30 days of purchase unless otherwise noted.
  • All merchandise must be in saleable condition for a credit or refund to be issued.
  • No damaged merchandise will be accepted.
  • May be subject to a 20% restocking charge.
• All landscape stone returns must be made within 14 days.
  • Landscape stone will incur a 20% restocking charge. No returns on special ordered stones.
  • Pick up charges will be applied if applicable.
  • Landscape stone must be in the same condition that it was sold.
• No returns on Bulk products or Special Order items.
• Plant material does not come with a warranty.
• All product warranties are through the manufacturer.
• ‘As is’ and Clearance products are final sale – no refunds or exchanges.
• Coupons are non-refundable.
• Refund will be given in like manner as purchased.
• All Check refunds will be given after 10-14 business days.
• Cash refunds over $50 will be refunded by check.
• Loyalty Points may not be used on items that are on sale.
• Coupons are non-refundable

Personal Checks

• When paying by check, it is necessary to be enrolled in our free Birds & Blooms rewards program.
• Returned checks will be assessed a $30 fee.

Discounted prices are not valid on previously purchased items.

Why not?

Everything about our business is seasonal and weather-driven. Our sales promotions, discounts, etc. are planned to match to season, weather and many other time-related factors. As an extreme example, we may occasionally offer a ‘rainy-day’ sale on days that rain most of the day. Most of our other promotions are similar in nature, trying to draw more business when things might otherwise be slow due to a wide variety of factors.

Please go to our Donations page for information on requesting a donation.

We carry a number of Consignment Items that are not included in any sale or promotion unless otherwise specifically named.

Including:
Beach Babe

Ron Roell

Emily Keener CD’s

MJ Associates

Out On A Limb

Driftful Thinking

Catrionna Bruce

Smoker Bricx

Emma Bringman Embroidery

Lake Erie Treasures – Driftwood & Sea Glass

Janet Savoca Paintings

Carolyn Rose Wilder Calendars

Field Boulders

Click here for a handy dandy worksheet to figure out how much bulk material you need to cover your areas.

There are 27 cubic feet in a cubic yard

One cubic yard will cover 160 square feet (10′ x 16′) 2 inches deep. Or 80 square feet (8′ x 10′) 4 inches deep.

Most of our bagged mulches come in 2 cubic foot bags, you would need 13 ½ bags to make a cubic yard.

Our bagged sand and gravel are in ½ cubic foot bags. You would need 54 bags to make a cubic yard.

A small pick up truck (i.e. Ranger, S-10) can hold 1 cubic yard of mulch, a ½ cubic yard of topsoil, or a ½ ton of sand or gravel. A full size pick up truck (F150, 1 ton pickup) with a full size bed can hold 2 cubic yards of mulch, 1 cubic yard of topsoil or 1 ton of sand or gravel. It is your responsibility to know your vehicle and what its weight limit is. We will not load a vehicle beyond it’s  assumed weight limit. We reserve the right to refuse to load vehicles or trailers we deem unable to safely transport the material.

No. Bulk material can only be loaded into open-bed vehicles.

It’s very easy. Simply park in the parking lot, come into the store and speak to one of our cashiers. We can help you determine which product you need and how much. You’ll be rung up and then asked to pull around to the where the bulk pile are in the back of the property. (If you are getting a material that is sold by the ton, you will be directed where to go to get an empty weight on your vehicle first.) Then, one of our loaders will load your truck. If the product is a weighed material, you’ll pull back onto the scale and then stop back in the store to pay.

No. Our insurance policy does not allow customers to be working in the bulk area due to the amount of heavy machinery and large truck traffic. Bulk material may only be loaded with our loader into open-bed vehicles.

The short answer is: whichever one you like. There are some things to consider that will be addressed in a longer article soon. For the time being, the most beneficial mulch for improving your soil condition are hardwood bark mulches or pine bark mulches. We carry hardwood bark mulch in bags and bulk, but pine bark mulch is available only in bags.

Two to two and a half inches. Mulch that is too deep is a breeding ground for mold.

The dye used to color our mulches is totally organic. The primary ingredients in the dye pigments are also used in cosmetics and food packaging. It will not harm plants or pets.  The Rock Pile carries Grandscape® and Timber Ridge™ mulches which only contain virgin materials from the timber industry.

Yes, unfortunately there are many mulches that can contain recycled wood which can contain unsafe debris and chemicals. The Rock Pile carries Grandscape® and Timber Ridge™ mulches which only contain virgin materials from the timber industry.

It is true that cocoa mulch, as well as chocolate and caffeine can be very harmful to pets. The harmful ingredient in chocolate and cocoa mulch is Theobromine. Some manufacturers who produce cocoa mulch have made it theobromine-free.
We have never carried Cocoa Mulch, but are asked about this occasionally. You can go here for more information. http://www.snopes.com/critters/crusader/cocoamulch.asp